Privacy Policy

We are committed to being transparent about how we collect and process your personal information.

We want you to make informed decisions about how your Personal Data is used and processed. To support this, we use various methods to provide you with relevant information about our data practices.
Where specific details are required, we will provide them at the appropriate time.
If you have any questions or need clarification regarding applicable legal limitations, we're happy to help. You can reach us by email at: info@choicecoinvale.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data for a range of purposes: to provide the website and connect you with third-party trading platforms (the "Services"), to improve the site, protect our rights and interests, maintain and deliver the Services, meet regulatory and legal obligations, and carry out administrative and business activities supporting the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights over your Personal Data, the following tools are available to you:

To exercise your rights, contact us at any time. You may request access to your personal data, ask us to modify or delete it, restrict its use for specific or all purposes, or transfer it to you or a third party. We will accommodate your request.

Protect Your Personal Data:

While we cannot guarantee absolute security of your personal data, we are committed to employing a range of methods and techniques to keep it protected.
This Privacy and Security Policy is complete.

1. The Scope?

This policy describes the types of personal data the Company collects about natural individuals, and how that data is processed, shared with third parties, and secured.
This policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of additional information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for users aged 18 and above. We do not knowingly collect personal data from anyone under 18, and we do not permit such individuals to use our services. If we become aware that personal data has been collected from a person under 18, we will delete it promptly.

2. What Personal Data Do We Hold About You?

When you access our Services, service channels, or website, we collect personal data. This may occur directly — when you provide it to us — or indirectly, through our analysis of how you use our Services or via information received from our third-party partners.

You are not required to disclose personal information to us. However, withholding such information may prevent us from delivering our Services or granting you access to the website.

You are not required to provide us with any personal data. However, withholding it may prevent us from delivering our Services or granting you access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information such as your online activity log, traffic data (including IP address, date of access, and time of access), language preference, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data We process your personal data only where we have a valid legal basis to do so. The specific basis depends on the nature of the data and the purpose for which it is processed. We rely on the following legal grounds: Contractual necessity — processing is required to perform a contract with you or to take steps at your request before entering into a contract. Legal obligation — processing is necessary to comply with a legal obligation to which we are subject. Legitimate interests — processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests. Consent — where required, we process your personal data based on your explicit consent. You may withdraw consent at any time, though this does not affect the lawfulness of processing carried out before withdrawal. Where we rely on legitimate interests as our legal basis, we carry out a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. Providing your personal data is, in some cases, a contractual or statutory requirement. Failure to provide the required data may prevent us from delivering our Services or granting you access to the website.

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties under the following circumstances: We may disclose your personal data to our parent company, subsidiaries, affiliates, and related entities. All such entities are required to handle your personal data in accordance with this Privacy Policy. We may engage third-party service providers to support our operations, including website maintenance, database management, analytics, and marketing. These providers are granted access to your personal data only to the extent necessary to perform their designated functions and are not permitted to use it for any other purpose. In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the relevant third party as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy. We may disclose your personal data where required by law, in response to legal proceedings, or to protect the rights, property, or safety of our company, our users, or the public. We do not sell, trade, or rent your personal data to third parties for their own marketing purposes without your explicit consent. Where we share your personal data with third parties for marketing purposes, we will do so only with your prior consent and in accordance with applicable data protection requirements. Where personal data is transferred to third parties located outside Malaysia, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws and that your personal data remains adequately protected.

We may also share Personal Data with third-party service providers that support our operations, including hosting and storage providers, as well as user experience analytics services. Upon your request, we may transfer specific Personal Data to third-party trading platforms. Personal Data shared in these instances is subject to the privacy policies of the respective trading platforms. Your Personal Data may be shared with more than one trading platform. We may share Personal Data with affiliated entities or business partners where this supports the development and improvement of our products and services. We may disclose Personal Data to regulatory, local, or other official authorities where necessary to protect the rights or assets of third parties. We may also share Personal Data with prospective investors, buyers, or lenders in connection with any transaction involving the Company or another entity within its group — including an asset transfer or sale, merger, restructuring, consolidation, or insolvency proceedings.

7. Cookies and Third-Party Services We use cookies and third-party services on our website. These may collect data about your activity and behaviour to help us improve functionality, analyse usage, and deliver relevant content. Third-party providers operating on our platform have their own privacy and cookie policies. We recommend reviewing those policies, as we do not control how those third parties collect or use your data. By continuing to use our website, you consent to the use of cookies and third-party services as described in this section. You may manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the website.

We may work with third-party service providers, including advertising networks and analytics companies, which may also use cookies or similar technologies on our website.
Cookies are small text files placed on your device when you visit the website. They collect information about your browsing habits and preferences to improve your experience, remember your settings, and tailor the products and services presented to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies — temporary files downloaded to your device that expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies allow the website to recognise you as a returning user and help restore your previous session.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods as permitted by applicable laws, regulations, or orders.
Your information will be shared with third-party trading platforms for 12 months. With your consent, this sharing will continue for a further 12 months.
We periodically review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Information to a Third-Party Country or International Organisation Where we transfer your personal information outside Malaysia to a third-party country or international organisation, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy requirements. Such transfers will only occur where necessary to deliver our services, fulfil a contractual obligation, or comply with a legal requirement. We will take all reasonable steps to ensure that any recipient of your personal information maintains an adequate level of data protection. Where required, we will put in place suitable transfer mechanisms before any such transfer takes place. If you would like further information about the safeguards applied to cross-border transfers of your personal information, please contact us using the details provided in this policy.

10. Security of Personal Data We take the security of your personal data seriously and implement commercially reasonable technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use acceptable means to protect your personal data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials used to access your account. Please notify us immediately if you suspect any unauthorised use of your account or any breach of security. We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting obligations.

We have implemented appropriate organisational and technical measures to protect personal data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that personal data will remain entirely secure at all times, nor can we accept liability for any incidental or consequential damages arising from the use or disclosure of personal data — including disclosures resulting from transmission errors, unauthorised third-party access, or other causes beyond our control. Where legal or regulatory obligations require it, we may be required to disclose personal data to third parties, including public authorities. In such cases, we have no control over the security measures applied by those third parties. Transmission of personal data over the internet carries inherent risk. We cannot guarantee the security of any personal data you transmit to us online.

11. Hyperlinks to Third-Party Websites

Our website may contain links to third-party websites and applications. These sites and apps are not under the Company's supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through such sites or apps.
Before accessing or using any third-party website or app, we recommend reading their privacy policy carefully. We also advise caution when deciding whether to share any Personal Data with them.

12. Modifications to this Policy We may update this Policy from time to time. Any changes will be posted on this page, and where appropriate, you will be notified directly. Your continued use of our services after any update constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of any changes.

Before visiting any third-party website or app, read their privacy policy carefully. We also recommend exercising caution when sharing any personal data with them.

13. Your rights with respect to your personal information You have certain rights regarding the personal information we hold about you. These rights may be subject to limitations or exceptions under applicable law, but we will handle all requests in good faith and in accordance with our legal obligations. You may have the right to: Access the personal information we hold about you and request a copy of it. Correct any inaccurate or incomplete personal information we hold about you. Request the deletion of your personal information where we no longer have a lawful basis to retain it. Restrict or object to the processing of your personal information in certain circumstances. Withdraw your consent at any time where we rely on consent as the basis for processing your personal information. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal. Request that we transfer your personal information to you or to a third party in a structured, commonly used, and machine-readable format, where technically feasible. Lodge a complaint with the relevant data protection authority if you believe your rights have been infringed. To exercise any of these rights, please contact us using the details provided in this policy. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law. In some cases, we may be unable to fulfil a request — for example, where doing so would conflict with a legal obligation. Where this applies, we will inform you of the reason.

You have the right to request that we verify the accuracy of Personal Data being collected about you, correct any inaccuracies, and delete any Personal Data we no longer require. You may also restrict the scope or type of processing applied to your personal data.
If you are a resident of the EEA, please refer to this page:
These rights apply to Personal Data you have provided to us. To exercise any of these rights, please submit a written request to the email address below.
Access Rights
Where Personal Data about you is being processed, you may request access to that data. The Company will provide an electronic copy of the Personal Data currently being processed. A reasonable fee may be charged for additional copies. Access rights must not conflict with the rights and freedoms of others. Where a request would be detrimental to another person's rights or freedoms, the Company may refuse or limit its response.
Right to Rectification
You have the right to request correction of inaccurate Personal Data. Where Personal Data is incomplete, you may request that it be completed, taking into account the purpose of processing.
Right to Erasure
You may request deletion of your Personal Data where: (a) the data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object to processing based on legitimate interests pursued by us or a third party; (e) the data has been unlawfully processed; or (f) deletion is required to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal rights.
Processing Restrictions
If you have concerns about the accuracy of your Personal Data, you may request that we restrict its processing. Where processing is restricted, Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another person, or where there is a substantial public interest within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company in a structured format. You may also request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising this right does not affect your right to erasure, and it does not infringe on the rights or freedoms of others.
Right to Object
You may object at any time to processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where you object, the Company will cease processing unless it can demonstrate compelling legitimate grounds that override your rights, freedoms, or interests, or where processing is necessary to establish, exercise, or defend legal rights.
Regarding direct marketing, you may object at any time to the processing of your Personal Data for that purpose.
Right to Withdraw Consent
You may withdraw consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
The laws of the European Union and its Member States may limit the rights described in this section.
We will respond to requests submitted under this section within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension within one month of receiving your request, along with the reasons for the delay.
Unless otherwise provided under this section, information provided in response to your rights requests will be supplied free of charge. Where requests are manifestly unfounded or excessive, including where they are repetitive, we may charge a reasonable fee to cover administrative costs or decline to act.
Where there is reasonable doubt about the identity of the person submitting a request, the Company may request additional information to verify identity.